R.O.C. Center Remote Operations Control Center

Remote Operations Control Center (R.O.C. Center)

The solution for efficient remote support

Our goal at PackSys Global is to be your partner for the most efficient solution to your machine challenges.

In the days of COVID-19, the need for remote machine installations and long, multi-day remote calls involving multiple experts on both our and your side led to new challenges. This is where the idea for our Remote Operations Control Center (R.O.C. Center) was born.

Our R.O.C. Center gives you direct access to our experts so that we can respond to your inquiries quickly and accurately. The R.O.C. Center is primarily used for more complex issues that need to be resolved over an extended period of time. As with traditional customer service, the goal is to solve your machine's challenges efficiently.

What makes our R.O.C. Center unique?

State of the art equipment and technology

Our R.O.C. Center is equipped with state-of-the-art equipment and the latest technological innovations. This allows us to provide you with the highest level of professional support. We know that speed and efficiency are critical when it comes to machine challenges, which is why we rely on the latest technology.

Fast access to machines and data

We can easily access your machine and have extensive databases and information. This allows us to respond quickly to your needs and find the best solutions to your problems. Thanks to this comprehensive data and real-time information, we are able to address your challenges promptly.

Seamless expert integration

Our highly skilled team can easily bring in additional experts to ensure you get the best support possible. We understand that some issues are more complex and require a broader range of expertise. That's why we are able to seamlessly integrate experts into the support process.

Together for efficiency and innovation

Machine efficiency optimization

Minimize downtimes and maximize productivity

Our R.O.C. team is dedicated and specialized in keeping your machine running smoothly. This helps to minimize downtime and maximize productivity. With PackSys Global, you are in good hands when it comes to dealing with your machine challenges effectively and promptly.

Install, troubleshoot, and increase efficiency with remote access mode

Our new machines are usually equipped with a remote access modem. This enables us to support you not only in case of malfunctions, but also during installation, provided there are no special restrictions. We also offer the Smartcube production module for all new and most existing tube lines.If your machine is connected to the Internet, the production data will provide us with additional insights to better support you remotely. In addition to remote support, we can also provide you with production-related analysis and advice to help you improve your Overall Equipment Efficiency (OEE) and get the most out of our machines.

Technology knowledge and passion

In our ever-changing digital world, the combination of deep technology knowledge and passion is at the heart of our brand. Not only do we stay on the cutting edge of technology, but we are committed to sharing that knowledge with you.

At the heart of our mission is world-class customer service. We know that the world of technology, with all its intricacies, can be an overwhelming challenge for many people. That's why we don't just see ourselves as information providers, but as your trusted guides on this fascinating journey through the digital world.